999cd's Privacy Policy
Your personal information is our highest priority. This policy explains how 999cd collects, uses, stores, and protects your data.
999cd is a secure online gaming platform operating for players in Bangladesh. We handle the personal information you provide while using our platform with the highest level of responsibility. This Privacy Policy ("Policy") describes what information 999cd collects, how it is used and protected, and what your rights are.
By using this website or registering for our services, you are considered to have accepted the terms set out in this policy. If you do not agree with this policy, please refrain from using our platform.
1. What Information We Collect
999cd collects various types of information for various purposes. A detailed explanation is provided below:
1.1 Personal Identification Information
- Name & Identity: Your full name, date of birth, and information related to your national ID card or passport (for verification purposes).
- Contact Information: Email address, mobile number, and postal address.
- Account Information: Username, password (stored in encrypted form), and account preferences.
- Financial Information: Deposit and withdrawal transaction history, payment method details (bKash, Nagad, Rocket, Upay, bank transfer).
1.2 Automatically Collected Information
- Device Information: IP address, browser type and version, operating system, and device identifier.
- Usage Information: Which pages you visited, how much time you spent, which games you played, and betting history.
- Cookies & Tracking: Session cookies, preference cookies, and security tokens.
- Log Data: Server logs, login time, logout time, and error reports.
1.3 Information Received from Third Parties
- KYC (Know Your Customer) information received from identity verification service providers.
- Transaction confirmation information received from payment gateway providers.
- Information from fraud prevention and risk assessment services where applicable.
2. Purpose of Using Information
999cd uses your information only for the following legitimate purposes:
- Account Management: Creating, maintaining, and securing your account.
- Service Delivery: Providing gaming services, betting facilities, bonuses, and promotions.
- Transaction Processing: Completing deposits, withdrawals, and other financial transactions.
- Identity Verification: Confirming age (21+) and completing the KYC process.
- Customer Support: Providing assistance via 24/7 live chat and email.
- Security Assurance: Preventing fraud, money laundering, and illegal activities.
- Responsible Gaming: Monitoring the risk of excessive gambling and taking necessary measures.
- Legal Obligations: Complying with applicable laws and regulations.
- Platform Improvement: Analyzing usage patterns to improve the quality of services.
3. Sharing & Disclosure of Information
999cd may share information with third parties only in the following limited and specific circumstances:
3.1 Service Provider Partners
Only the necessary information is shared with trusted service providers who assist with payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, fraud prevention, and technical infrastructure management. These partners are required to comply with our privacy standards.
3.2 Legal Obligations
Information may be disclosed pursuant to a court order, a lawful request from a law enforcement agency, or the requirements of applicable law. Such disclosures will always be limited to the minimum necessary.
3.3 Business Restructuring
In the event of a merger, acquisition, or transfer of assets, user information may be transferred to the new party. You will be notified in advance in such cases.
4. Cookies & Tracking Technologies
999cd uses various types of cookies and similar technologies:
- Essential Cookies: Necessary for the basic functionality of the platform — login sessions, security tokens. These cannot be disabled.
- Functional Cookies: Used to remember your preferences (language, theme). You can disable these, but you may lose some features.
- Analytical Cookies: Collect anonymous data to understand usage patterns — helping to improve the platform.
You can manage cookies from your browser settings. However, disabling certain cookies may reduce the quality of the service.
5. Data Protection & Security
999cd follows industry-standard technologies and processes to protect your information:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
- Password Hashing: Passwords are not stored directly; they are hashed using advanced cryptographic methods.
- Firewall & Anti-Fraud System: Automated monitoring systems are in place to prevent unauthorized access and suspicious activity.
- Limited Access: Only authorized personnel can access user information on a need-to-know basis.
- Regular Security Audits: Security assessments are conducted regularly to identify vulnerabilities.
- Data Backup: Secure backups of data are maintained to prevent data loss in the event of a technical issue.
6. Data Retention Period
999cd retains your information only for as long as is necessary to fulfil the purposes described in this policy, or for as long as the law requires:
- Active Accounts: Information is retained for as long as the account remains active.
- Closed Accounts: Financial records and transaction history are retained for the period required by legal obligations even after an account is closed.
- Marketing Communications: Information is retained where applicable until you withdraw your consent.
- Logs & Server Data: Retained for a limited period for security analysis.
7. Your Rights
As a user of 999cd, you have the following rights over your own information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of any inaccuracies in your information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (where not in conflict with legal obligations).
- Right to Restriction of Processing: The right to request that the processing of your information be restricted in certain circumstances.
- Right to Data Portability: The right to receive a copy of your information in a structured, commonly used, and machine-readable format.
- Right to Object: The right to object to the processing of your information for specific purposes.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We provide service in both Bengali and English.
8. Protection of Minors
999cd's services are for people aged 21 and over only. We do not knowingly collect any personal information from minors. If it comes to our attention that a person has created an account without meeting the age requirement, that account will be closed immediately and the associated information will be deleted.
9. International Data Transfers
Your information may be stored or processed on servers outside Bangladesh. For such transfers, 999cd ensures that the receiving party maintains appropriate data protection standards and complies with the standards set out in this policy.
10. External Links & Third-Party Services
Our platform may have connections to third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) and payment services. These third parties have their own privacy policies. 999cd is not responsible for the data management practices of these third parties. We recommend that you read the privacy policies of these providers.
11. Marketing Communications
If you agree to receive our promotional communications (email or SMS), we may send you information about bonus offers, new games, and special benefits. You can stop receiving these communications at any time by contacting [email protected]. Even if you opt out of marketing communications, transactional messages related to your account will continue to be sent.
12. Changes to This Policy
999cd reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you by posting a notice on our platform or by sending a message to your registered email. Continuing to use the platform after changes are made constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7, in Bengali and English
After receiving your complaint, we will make every effort to resolve it as quickly as possible and on the basis of a thorough investigation.